A Worthy Definition of Excellence

In the foreword to the academic summary, Organizational Resilience, BSI Group CEO Howard Kerr states the following: Striving for excellence requires business leaders to challenge complacency, promote vigilance and embrace the need for continual improvement.” 

Excellence = 

  • Challenging Complacency – scanning the organization for those areas where the system is settling for second-rate work or results.
  • Promoting Vigilance – being on the lookout – inside and outside of the system – for coming changes and disruption and communicating openly. 
  • Continual Improvement – consistently seeking ways to improve structures, systems and performance. 

Sounds about right. 

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