In the foreword to the academic summary, Organizational Resilience, BSI Group CEO Howard Kerr states the following: Striving for excellence requires business leaders to challenge complacency, promote vigilance and embrace the need for continual improvement.”
- Challenging Complacency – scanning the organization for those areas where the system is settling for second-rate work or results.
- Promoting Vigilance – being on the lookout – inside and outside of the system – for coming changes and disruption and communicating openly.
- Continual Improvement – consistently seeking ways to improve structures, systems and performance.
Sounds about right.