“It is not the most intellectual of species that survives; it is not the strongest that survives; but the species that survives is then one that is able to adapt to and adjust best to the changing environment in which it finds itself.”  Read that again. 

In the foreword to the academic summary, Organizational Resilience, BSI Group CEO Howard Kerr states the following: Striving for excellence requires business leaders to challenge complacency, promote vigilance and embrace the need for continual improvement.”  Excellence =  Challenging Complacency – scanning the organization for those areas where the system is settling for second-rate work or results.Promoting … Continue reading A Worthy Definition of Excellence →

Here goes.  Are you ready for it? “What is best for the customer?”  That’s it. Empower your people to ask this question anytime they need to make a decision.  And then give them the power to respond to this question in the best way they know how with the tools they will need to do … Continue reading The One Question That Will Drastically Change Your Culture →

With so many companies closing their doors or moving to an online platform, leaders who have worked their entire lifetime to build a company culture might find themselves a little anxious at their workers not showing up to work. Will the work get done? Are we going to lose momentum? How can we maintain accountability … Continue reading 3 Ways to Maintain Culture While Working Remotely →

Right now, we are living in unprecedented times. Everyone I speak with about COVID-19, both young and old, say the same thing: “I have never seen anything like this in my lifetime.”  Yet, it has been encouraging to see so many people come together in ways we do not normally see. From people offering to … Continue reading Please and Thank You →