We have defined resilience as the process by which an organization, team or individual maintains organizational or mental health while achieving positive growth through change adversity or disruption.
Resilience is not something you are; resilience is something you do.
The stages of resiliency , which we refer to as the Resilience 6E process, are (1) Expecting change, disruption or adversity; (2) Equipping yourself, your team or organization for change, disruption of adversity; (3) When change, disruption or adversity strikes, Executing on the plans and processes in place to ensure organizational and mental health in times of disruption; (4) Evolving through the process of resilience.
The fifth stage in the Resilience 6E process is Establishing new norms in response to change, disruption and evolution.
Once an individual, team or organization has evolved through change, disruption or adversity, there will be new a new normal that must settle in. On an individual level, a person my pick up a new habit. On a team level, a team may create a new product or implement a new process as a result of disruption. On the organizational level, the mission and strategy of an organization may change based on the disruption and evolution.
Evolution – within the process of resilience – brings a new way of thinking, a new way of looking at challenges and opportunities. These new ways of examining the challenges and opportunities will establish new norms within the company.
Great leaders within an organization will be intentional in creating space and time for new norms to established.
Yet, mark my words, new norms must be established, making this stage one of the more difficult times within the process of resilience. Few people (or teams and organizations) like change. Change is hard. After going through a period of economic or industrial change, disruption or adversity, most people want to return “home.” What I mean by this is most people want to return to the way things were.
Great leaders will gently – yet firmly and consistently – move their teams and organizations towards a new way of looking at the world around them combined with new habits, norms, plans and processes.