During times of crisis, disruption, change or adversity, what steps should organizational leaders be taking? Is there a clear process to execute through crisis that will guarantee organizational resilience?
Start with the 14 Steps of Resilience Execution (adapted from the Harvard Business Review’s article “September 11, 2001: A CEO’s Story” by Jeffrey W. Greenberg) :
- Communicate the facts… and only the facts
- Assemble a team
- Use existing plans in place and improvise where needed
- Outline primary concerns
- Establish a communications center
- Gather hard information
- Recruit outside help
- Face reality…personality and organizationally
- Provide support where needed
- Communicate, communicate and communicate even more
- Take a full assessment… then communicate the assessment
- Deal with the business at hand
- Allow time for processing and/or grief
- Take care of your team members and families
These steps will ensure resilience for your team and organization during and after periods of crisis, disruption or adversity.
The Leadership Playbook 